Sales Support Coordinator

Location: Remote - strongly preferred in one of GMG’s markets (Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)

Job Description:

Graham Media Group is searching for its next Sales Support Coordinator who will be responsible for assisting the sales team with the processing and fulfillment of sales orders, strategically process makegoods, troubleshoot scheduling problems and traffic issues, solve billing discrepancies, manage program changes, provide weekly reports and correspondence with clients.

The key function of this role is to assist management, account executives and the sales team in reaching annual budgets for TV, Digital and New Business. Qualified candidates must be able to multi-task and get their task assignments done accurately and efficiently.

Responsibilities include, but are not limited to:

  • Work closely with Account Executives to coordinate advertising campaigns

  • Input and manage broadcast orders into Wide Orbit – for local, national, paid programming, pay-for-delivery, and political campaigns

  • Work makegoods with buyers/agencies and input into order management systems

  • Monitor network and station schedules for program changes

  • Resolve billing discrepancies and assisting with collections

  • Regularly monitor campaign performance to ensure clients’ goals are being met

  • Pull TV post reports to ensure campaign delivery is on track

  • Provide in-depth reporting tailored to each client’s goals and objectives

  • Troubleshoot scheduling problems, preemptions and traffic issues

  • Communicate with advertisers for video and traffic instructions, scheduling changes and campaign performance as needed. Encourage upsell opportunities where appropriate

  • Serve as backup coverage for other national and/or local sales support as needed

  • Provide reports for clients and management

  • Establish and maintain high retention rates and a high level of customer satisfaction by exceeding customer expectations and proactively anticipating their shifting needs

  • Responsible for Political order entry as well as maintaining our FCC files related to Political

General requirements include the following:

  • Strong verbal and written communication skills

  • Strong organizational, multi-tasking and time management skills a must!

  • A team player who can work with others toward common goals

  • Adaptable and flexible with ability to shift focus on new priorities

  • Ability to manage multiple projects and priorities simultaneously

  • Ability to adhere to strict deadlines and complete work in a timely and accurate manner

  • Understand Nielsen & ComScore ratings and impressions

  • Experience in a television station’s sales/traffic department preferred

  • Previous experience with Wide Orbit applications highly preferred

  • Proficient in Microsoft Office Suite, especially Excel/spreadsheets and PowerPoint or presentation tools. Comfortable learning new software and processes as needed

  • Bachelor’s degree in marketing or related field preferred

  • 1-2 years of related work experience in media sales preferred or equivalent combination of education and experience

Additional Information:

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Interested candidates, please submit your resume and cover letter detailing your relevant experience to:

TK Nguyen, Manager of Broadcast Sales Support  tnguyen@grahammedia.com