Client Experience Manager

Reports to: Sr. Director of Sales

Work Location: Detroit, MI

Description

The Client Experience Manager (CEM) leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The CEM is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.

Responsibilities

• Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth.

• Develop, implement, and refine workflows that streamline pre- and post-sale processes.

• Establish best practices for client deliverables, including reporting cadence, onboarding, and project management.

• Foster team growth through training on campaign strategy, optimization, and industry trends.

• Track and analyze team KPIs to measure impact and identify areas for improvement.

• Partner with Director of Digital, Digital Sales Strategist and Account Executives to develop and deliver compelling, data-driven presentations using tools like Claritas.

• Support revenue growth by building retention strategies and strengthening client relationships.

• Collaborate with leadership to align client experience strategies with organizational goals.

• Travel for market visits to support client retention and business growth.

• Design and deliver training for Account Executives on Ad Operations processes and data- driven reporting.

Requirements

• Bachelor’s degree in marketing, advertising, or a related field, or equivalent work experience.

• Minimum of 5 years of account management experience, preferably within media or digital advertising.

• Minimum of 2 years of experience managing direct reports.

• Strong project management skills with the ability to juggle multiple priorities and deadlines.

• Excellent presentation and communication skills, both pre- and post-sale.

• Proven ability to think critically, proactively solve problems, and adapt to change.

• Strong digital acumen and understanding of marketing trends.

• Ability to train, coach, and inspire team members and sales partners.

• Detail-oriented team player with excellent interpersonal skills.

Additional Information:

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Contact:

Bob Allen

rallen@grahammedia.com

Director of Revenue Planning & Analysis

Reports To: VP/Chief Revenue Officer

Location: Remote - strongly preferred in one of GMG’s markets (Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)

Description

The Director of Revenue Planning & Analysis (RP&A) partners with Sales, Digital, and Finance leadership to provide strategic insights, forecasting accuracy, and performance visibility across all revenue channels. This role translates data into strategy — building models, pacing tools, and reporting frameworks that empower leadership to make informed business decisions. Reporting to the Chief Revenue Officer and working closely with the Senior Director of Sales and the Director of Revenue Operations, this position serves as the analytical backbone of the revenue organization — ensuring the company hits its targets with precision and clarity.

Responsibilities

• Lead forecasting and pacing efforts for all revenue channels, including linear and digital, ensuring consistency and accuracy across teams.

• Develop and maintain revenue models, dashboards, and performance reports that support both short-term decisions and long-term planning.

• Partner with Finance to align revenue projections, budgeting, and variance analysis.

• Collaborate with the Director of Revenue Operations to connect operational performance with financial outcomes.

• Identify growth opportunities through trend analysis, category insights, and performance benchmarking.

• Communicate insights and recommendations to senior leadership in clear, actionable terms.

• Streamline revenue reporting processes across markets and platforms to reduce redundancy and improve clarity.

• Eventually lead and mentor a small team focused on revenue analysis and reporting.

Requirements

• BA/BS degree in related field required; master’s degree preferred.

• Minimum of 6 years of experience in revenue planning, financial analysis, or strategy within media, digital, or advertising industries.

• Proven track record in forecasting, modeling, and performance reporting.

• Strong command of Excel/Sheets, BI tools, and data visualization platforms.

• Deep understanding of sales performance metrics, media revenue models, and digital KPIs.

• Exceptional ability to synthesize complex data into concise insights.

• Collaborative communicator who can partner effectively with Sales, Finance, and Operations.

Additional Information:

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Contact:

sslagle@grahammedia.com

Director of Digital Sales

Reports to: Sr. Dir, Sales

Location: Remote - strongly preferred in one of GMG’s markets (Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)

Description

The Director of Digital Sales leads Graham Media Group’s digital sales strategy across all markets, driving revenue growth and collaboration between station sales teams and digital specialists. Reporting to the Senior Director of Sales, this role owns the total digital revenue goal for the company and oversees a team of six Digital Sales Strategists (DSS) embedded within GMG stations. The Director of Digital Sales ensures every market has the tools, training, and leadership to develop and close high-value, multi-platform deals that deliver measurable client outcomes.

Responsibilities

• Lead, coach, and develop a team of six Digital Sales Strategists across GMG markets.

• Own the overall digital revenue goal for the company, ensuring accountability and strategic focus on growth.

• Partner with station leadership and Account Executives to identify, strategize, and close high-dollar, multi-platform opportunities.

• Oversee category strategies, pricing, packaging, and inventory management across all digital products (display, OTT/CTV, social, audio, video, search, etc.).

• Collaborate with internal teams and vendors to enhance product offerings, improve margins, and maintain consistent execution quality.

• Use data, pacing, and forecasting tools to monitor performance and adjust sales strategy accordingly.

• Drive a culture of collaboration between traditional and digital sellers, ensuring shared accountability for total revenue goals.

• Represent GMG in strategic vendor meetings and industry events to maintain awareness of emerging platforms and opportunities.

Requirements

• BA/BS degree in related field preferred; or equivalent work experience.

• A minimum of 7 years of experience in digital media sales, with at least 3 years in leadership or senior sales capacity.

• Proven success leading digital sales teams or strategists across multiple markets.

• Strong understanding of digital advertising products, campaign strategy, and performance metrics.

• Excellent leadership, communication, and motivational skills.

• Data-driven mindset with the ability to interpret and act on performance metrics and trends.

• Experience managing vendor relationships and negotiating partnerships.

• Ability to travel up to 75% of the time.

Additional Information:

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Contact:

Bob Allen

rallen@grahammedia.com

Digital Solutions Planner

Reports To: Client Experience Manager

Location: Remote - strongly preferred in one of GMG’s markets (Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)

Description

The Digital Solutions Planner supports the digital sales team by building smart, customized strategies for clients before the sale. This role connects creative thinking, platform knowledge, and vendor expertise to craft solutions that drive measurable client results. Working closely with Digital Sales Strategists, Account Executives, and vendor partners, the Digital Solutions Planner ensures every proposal is strategic, feasible, and ready to win business.

Responsibilities

• Develop pre-sale strategies and media plans that align with client objectives, leveraging input from internal teams and external vendors.

• Works with vendors to confirm targeting capabilities, inventory availability, and performance expectations for proposals.

• Support Digital Sales Strategists and Account Executives by translating client goals into actionable digital advertising solutions.

• Create polished presentations and proposals that clearly communicate campaign strategy, deliverables, and KPIs.

• Identify key performance indicators and conversion goals to help clients understand what success looks like.

• Stay current on platform capabilities, vendor products, and category trends to proactively guide sales recommendations.

• Ensure internal documentation and proposals are consistent, accurate, and aligned with company standards.

Requirements

• Minimum of 3 years of experience in digital marketing, media planning, or advertising sales support.

• Familiarity with digital ad products including display, OTT/CTV, social, and search.

• Strong analytical and presentation skills with a detail-oriented mindset.

• Excellent communication and collaboration skills; thrives in a team-driven environment.

• Experience with proposal tools or media planning platforms is a plus (Basis, WideOrbit, or similar).

Additional Information:

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Contact:

Bob Allen

rallen@grahammedia.com

Digital Sales Strategist

Reports to: Director of Digital Sales

Work Location: On-site (Detroit, Roanoke, Orlando, Jacksonville, Houston, or San Antonio)

Description

The Digital Sales Strategist (DSS) works directly within a Graham Media Group station, serving as the market’s digital sales expert and revenue driver. Embedded with local sales teams, the DSS collaborates with Account Executives to identify opportunities, develop client-specific digital strategies, and close high-value, multi-platform deals. This role bridges local relationships and corporate expertise, helping sellers grow their digital acumen while achieving shared revenue goals.

Responsibilities

• Partner with Account Executives to identify and close new digital revenue opportunities with existing and prospective clients.

• Develop customized multi-platform strategies using GMG’s suite of digital products and vendor partners.

• Lead digital discovery conversations, proposal development, and client presentations.

• Collaborate with the Director of Digital Sales and vendors to refine product offerings, campaign goals, and performance expectations.

• Provide digital education and training for local sellers to strengthen their confidence in pitching digital solutions.

• Track, report, and forecast digital sales performance for assigned station or region.

• Maintain a strong understanding of the competitive landscape and emerging advertising technologies.

• Uphold GMG’s commitment to consultative selling, ensuring strategies are results-driven and client-centric.

Requirements

• Minimum of 3 years of digital media sales or strategy experience, ideally within a broadcast or media company.

• Strong understanding of digital advertising platforms, targeting, and analytics.

• Excellent presentation and communication skills, both internally and externally.

• Proven track record of meeting or exceeding revenue goals.

• Ability to thrive in a fast-paced environment, collaborating across teams and departments.

Additional Information:

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Contact:

Bob Allen

rallen@grahammedia.com

Client Campaign Specialist

Reports to: Director of Revenue Operations

Location: Remote - strongly preferred in one of GMG’s markets (Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)

Description

The Client Campaign Specialist (CCS) executes digital advertising campaigns across multiple platforms, ensuring flawless setup, pacing, optimization, and reporting. This role turns media plans into live campaigns — managing the details that drive results. The CCS, working in conjunction with Director of Revenue Operations, supports efficient performance-driven campaigns that align with client goals and category strategy.

Responsibilities

• Execute and optimize digital campaigns within DSPs and other ad platforms (display, OTT/CTV, audio, video, social).

• Monitor performance daily for pacing, delivery, and quality — making data-driven adjustments to improve results.

• Maintain campaign documentation including insertion orders, creative assets, targeting parameters, and reporting deliverables.

• Generate client-facing reports summarizing key metrics, insights, and recommendations for future optimization.

• Troubleshoot technical or delivery issues with vendors, platforms, and internal teams to ensure smooth execution.

• Stay informed on evolving digital ad products and best practices to bring proactive recommendations to the sales and client service teams.

Requirements

• Minimum 2 years of experience in digital advertising operations, ad trafficking, or campaign management (agency, media company, or vendor).

• Hands-on experience in a demand-side platform (Basis, The Trade Desk, etc.) preferred but not required — strong digital aptitude is essential.

• Solid understanding of key metrics (CTR, CPM, CPA, ROAS) and campaign performance analysis.

• Exceptional attention to detail, time management, and communication skills.

• Ability to thrive in a fast-paced environment and manage multiple campaigns simultaneously.

Additional Information:

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Contact:

Bob Allen

rallen@grahammedia.com

Newsroom Technology & Workflow Strategist

Location: In Person – Must be in one of GMG’s markets: Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)

About the Role

We are seeking a dynamic and forward-thinking leader to shape the future of our newsroom by driving the ongoing evolution of technology and workflow strategy. This role goes far beyond overseeing a system migration — it is about building and sustaining a culture of efficiency, problem-solving, innovation, and collaboration that will define how our newsroom operates for years to come. By continuously refining processes, championing best practices, and integrating emerging tools like AI, this individual will ensure our teams are always equipped to tell stories smarter, faster, and across every platform.

This role is both strategic and hands-on: you will be responsible for defining workflows that evolve with changing technology, guiding newsroom teams through ongoing transformation, and ensuring our operations stay aligned with the demands of a multiplatform environment. Beyond implementation, you’ll act as the long-term steward of these systems, preventing workflow drift, adapting processes as new tools emerge, and fostering a culture where innovation consistently enhances storytelling and collaboration.

Key Responsibilities

• Workflow Design & Optimization:

  • Lead the development of newsroom workflows in a cloud-based, story-centric environment.

  • Ensure systems are set up to maximize efficiencies in story creation, media management, and collaboration.

  • Evaluate, document, and continually refine production processes.

• Implementation & Transition Management:

  • Oversee the migration from traditional newsroom systems (ENPS/iNews) into cloud production tools.

  • Partner with editorial, engineering, and IT teams to ensure seamless content flow across the organization.

  • Identify gaps and create solutions that enhance story delivery and distribution.

• Training & Change Management:

  • Develop and deliver training programs for newsroom staff, producers, and technical teams.

  • Act as a mentor and advocate for new workflows, helping teams adapt quickly and confidently.

  • Serve as the primary resource for best practices in cloud-based newsroom production.

• Innovation & Efficiency:

  • Leverage AI, automation, and cloud-native features to reduce redundancy and accelerate production.

  • Promote collaboration by ensuring content is accessible and easy to share across teams.

  • Stay current on industry trends, recommending improvements and new technologies.

Required Qualifications

• Strong understanding of newsroom operations, broadcast workflows, and digital storytelling.

• Proven experience with newsroom systems (ENPS, iNews) and/or cloud-based production environments.

• Track record of leading workflow transitions or major technology adoptions.

• Excellent communication, training, and change management skills.

• Ability to bridge the gap between editorial needs and technical solutions.

• Familiarity with AI, media asset management, and collaboration tools a plus.

• 10 years of experience in similar role.

Additional Information

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Contact

Phil Brooks, Vice President of Technology

pbrooks@grahammedia.com

Sales Support Coordinator

Location: Remote - strongly preferred in one of GMG’s markets (Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)

Job Description:

Graham Media Group is searching for its next Sales Support Coordinator who will be responsible for assisting the sales team with the processing and fulfillment of sales orders, strategically process makegoods, troubleshoot scheduling problems and traffic issues, solve billing discrepancies, manage program changes, provide weekly reports and correspondence with clients.

The key function of this role is to assist management, account executives and the sales team in reaching annual budgets for TV, Digital and New Business. Qualified candidates must be able to multi-task and get their task assignments done accurately and efficiently.

Responsibilities include, but are not limited to:

• Work closely with Account Executives to coordinate advertising campaigns

• Input and manage broadcast orders into Wide Orbit – for local, national, paid programming, pay-for-delivery, and political campaigns

• Work makegoods with buyers/agencies and input into order management systems

• Monitor network and station schedules for program changes

• Resolve billing discrepancies and assisting with collections

• Regularly monitor campaign performance to ensure clients’ goals are being met

• Pull TV post reports to ensure campaign delivery is on track

• Provide in-depth reporting tailored to each client’s goals and objectives

• Troubleshoot scheduling problems, preemptions and traffic issues

• Communicate with advertisers for video and traffic instructions, scheduling changes and campaign performance as needed. Encourage upsell opportunities where appropriate

• Serve as backup coverage for other national and/or local sales support as needed

• Provide reports for clients and management

• Establish and maintain high retention rates and a high level of customer satisfaction by exceeding customer expectations and proactively anticipating their shifting needs

• Responsible for Political order entry as well as maintaining our FCC files related to Political

General requirements include the following:

• Strong verbal and written communication skills

• Strong organizational, multi-tasking and time management skills a must!

• A team player who can work with others toward common goals

• Adaptable and flexible with ability to shift focus on new priorities

• Ability to manage multiple projects and priorities simultaneously

• Ability to adhere to strict deadlines and complete work in a timely and accurate manner

• Understand Nielsen & ComScore ratings and impressions

• Experience in a television station’s sales/traffic department preferred

• Previous experience with Wide Orbit applications highly preferred

• Proficient in Microsoft Office Suite, especially Excel/spreadsheets and PowerPoint or presentation tools. Comfortable learning new software and processes as needed

• Bachelor’s degree in marketing or related field preferred

• 1-2 years of related work experience in media sales preferred or equivalent combination of education and experience

Additional Information:

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Contact:

TK Nguyen, Manager of Broadcast Sales Support

tnguyen@grahammedia.com