HR Business Partner

Reports to: Director of HR

Work location: Houston

Description

The HR Business Partner serves assigned client groups with trust and understanding of business needs, providing expertise across the full employee lifecycle. This role partners closely with leaders and employees to drive organizational effectiveness, support a high-performance culture, and deliver HR solutions that move the business forward. The HRBP operates as a proactive trusted advisor — analyzing people data to surface insights before problems arise, bringing forward solutions, and equally comfortable navigating complex employee relations matters, coaching managers, facilitating learning experiences, and leading process improvement work that raises the bar for how HR operates.

This role represents an opportunity to help shape and strengthen HR business partnership at GMG as the organization continues to build its HR infrastructure, processes, and vendor support. The HRBP will operate across both strategic and operational areas of HR, with responsibility for supporting the employee lifecycle and ensuring a high-quality experience for leaders and employees. As the HR function and its infrastructure continue to evolve, the scope and balance of responsibilities may also evolve, creating opportunities for this role to contribute to how HR work is structured, delivered, and continuously improved.

Responsibilities

  • Build trusted, credible relationships with business leaders and managers within assigned client groups, serving as their primary HR partner

  • Analyze people data and workforce trends to proactively identify risks, gaps, and opportunities — bringing forward solutions before issues escalate

  • Support and execute employee lifecycle processes, including hiring, onboarding, employee changes, leaves of absence, and offboarding; coordinate with benefits, payroll and recruiting, and other partners to resolve employee and manager needs.

  • Build and maintain SOPs for core HR processes, ensuring consistency across a distributed, multi-market workforce

  • Partner with the HR Director on workforce planning and change management initiatives

  • Use data, analytics, and AI-enabled tools to build a continuous picture of workforce health; translate findings into actionable recommendations without waiting to be asked

  • Manage employee relations matters from intake through resolution, including investigations involving policy violations, harassment, discrimination, retaliation, conduct and workplace conflict; document findings and recommend appropriate resolutions in partnership with Director of HR.

  • Advise and coach managers on performance management, corrective action, and documentation

  • Coach managers on delivering effective feedback, managing performance, and building team capability

  • Identify talent gaps and partner with the HR Director on succession planning and development strategies

  • Partner with business leaders to understand current and forward-looking talent needs within assigned client groups — headcount planning, role definition, and team composition — translating business strategy into workforce and talent decisions

  • Work directly with hiring managers to ensure talent needs within assigned client groups are well understood and supported

  • Facilitate HR-related learning experiences, including manager development, policy training, and onboarding programs; partner with the HR Director to identify training needs and ensure learning solutions are aligned with company-wide priorities and standards

  • Ensure consistent policy application across assigned client groups and support compliance with federal, state, and local employment regulations across multiple states

Requirements

  • Bachelor’s degree in human resources, business administration, or related field, or equivalent experience

  • Minimum of 5 years progressive HR experience, including at least 2 years in an HR Business Partner or other comparable consultative role.

  • Working proficiency in Workday (or a comparable HRIS), including comfort executing transactional processes (hiring actions, leave tracking, verifications) alongside strategic work

  • Demonstrated experience managing complex employee relations matters end-to-end

  • Experience designing and facilitating training or learning programs for adult audiences

  • Proven track record of process improvement — building SOPs, redesigning workflows, or leading structured improvement initiatives

  • Working knowledge of employment law across multiple states

  • Demonstrated use of AI tools to improve HR work — whether for communications, documentation, data analysis, research, or workflow automation

  • Strong written and verbal communication skills; ability to influence without authority across a distributed organization

  • Comfort operating across both strategic and transactional levels of HR work, with the flexibility to shift focus as the function’s infrastructure matures

Preferred

  • Experience in media, broadcasting, or a similarly distributed, multi-site environment

  • SHRM-CP, SHRM-SCP, PHR, or SPHR certification

  • SHRM AI & Human Intelligence (AI&HI) credential or equivalent AI-focused professional development

  • Six Sigma, Lean, or formal process improvement experience

  • Experience with Workday HCM modules beyond core HR (e.g., Time Off/Leave, Recruiting, Benefits)

Resumes can be sent to: careers@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Client Experience Account Manager

Reports to: Manager, Client Experience

Work Location: Remote Opportunity

Description

The Client Experience team supports the sales team with the goal of campaign performance, client satisfaction and revenue generation, retention and growth. The Client Experience Account Manager is the main point of contact for all post-sale clients. The CEAM quarterbacks all facets of the campaign, monitoring performance against the clients’ goals once closed. They analyze campaign reports, make recommendations for optimization or growth to clients in tandem with Account Executives. They are collaborative, strategic, and forward-thinking problem solvers focused on providing excellent client experience and driving results. For campaigns that qualify, after closing, the Digital Sales Strategist will hand off the campaign – Strategy, solutions, KPIs - and the CEAM will onboard the client.

Responsibilities

  • Build rapport with clients and provide excellent customer service.

  • Main point of contact post-sale, coordinate reporting calls and check-ins.

  • Strategize with AE and DSS on optimization strategies, growth areas and revenue generating concepts to provide clients with greater results.

  • Monitor campaign performance and collaborate with Ops on campaign optimizations.

  • Setup Client reporting dashboards and help client understand their results according to their KPIs.

  • Advise Digital Solutions Planner and Digital Sales Strategist on campaign performance to drive decision-making on future campaigns.

  • Continually seek ongoing strategies to optimize campaigns to client performance KPIs.

  • Provide ideas to streamline internal processes to maximize team efficiency.

  • Mastery of Graham Media Product Suite (Primary Digital Focus, Linear Secondary).

  • Collaborate with Ad Ops, Order Entry and Sales to communicate campaign changes.

  • Quarterly in-person recap meetings for qualified client campaigns

Requirements/Experience

  • 3+ Years managing digital/linear advertising/marketing campaigns

  • 3+ Years of client service or account management

  • Strong communication and customer service skills

  • Experience managing client reporting dashboards

  • Familiarity with Microsoft Office Suite – Outlook, Teams, Excel, PowerPoint, Word etc.

  • Experience with Order/Project Management systems like TapClicks, Basecamp, Monday.com, etc.

  • Completion of a bachelor’s degree and a multidisciplinary background, preferably in a related major such as marketing, strategy, psychology, sociology or related work experience

Resumes can be sent to: charden@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Sales Enablement & Performance Manager

Reports to: Sr. Director, Sales

Work location: On-site (Detroit, MI) preferred

Description

The Sales Enablement & Performance Excellence Manager is responsible for building and leading Graham Media Group’s sales enablement strategy, ensuring Account Executives, Sales Managers, and future leaders have the skills, knowledge, tools, and processes required to drive consistent revenue growth.

This role owns the development of frameworks, materials, and programs for onboarding, sales training, leadership development, go-to-market readiness, AI enablement, and sales process adoption across all six markets. The position partners closely with market sales leadership to provide the tools, resources, and capabilities needed to strengthen manager effectiveness, accelerate new hire productivity, improve performance, and drive consistent execution. Market sales leadership retains accountability for the performance, development, engagement, and overall results of their respective teams, with this role serving as a strategic partner and enabler to help leaders fulfill those responsibilities effectively.

The ideal candidate combines sales expertise, facilitation excellence, strong business acumen, advanced AI proficiency, and deep experience with Microsoft 365, CRM platforms, and sales enablement technologies.

Responsibilities

Sales Onboarding & Development

  • Lead onboarding and ramp-up programs for Account Executives and Sales Managers.

  • Develop structured learning, coaching, and certification programs that accelerate productivity.

  • Create role-based development plans and ongoing training resources.

  • Measure and continuously improve onboarding effectiveness.

Training & Sales Enablement

  • Design and manage the company’s sales enablement curriculum and learning programs.

  • Deliver training focused on prospecting, consultative selling, key account growth, client retention, pipeline management, forecasting, negotiation, presentation skills, and multimedia solutions selling.

  • Develop sales playbooks, best practices, process documentation, and enablement resources.

  • Ensure all training content remains current, relevant, and aligned with business priorities.

Go-to-Market Readiness & Launches

  • Develop sales presentations, launch materials, messaging, and enablement resources for company initiatives.

  • Lead rollout and training efforts for new products, solutions, sales strategies, and go-to-market programs across all six markets.

  • Partner with Sales, Marketing, and Corporate Leadership to ensure consistent messaging and execution.

  • Drive adoption and readiness for all major sales initiatives.

Leadership Development

  • Define and implement standards for sales management excellence.

  • Train managers on coaching, accountability, performance management, talent development, pipeline inspection, and execution.

  • Partner with senior sales leadership to create consistency across markets and strengthen leadership effectiveness.

Sales Performance & Process Excellence

  • Define and reinforce expectations for Account Executive performance and success.

  • Drive adoption of CRM best practices, sales processes, activity management, and account growth strategies.

  • Identify performance gaps and implement coaching and training solutions that improve results.

  • Promote accountability, consistency, and operational excellence.

AI & Sales Technology

  • Serve as the organization’s sales enablement champion for AI and productivity tools.

  • Leverage Microsoft Copilot, AI platforms, CRM systems, and enablement technologies to improve training, coaching, prospecting, content creation, and seller productivity.

  • Utilize Microsoft 365 applications, especially PowerPoint, Excel, Teams, and Copilot, to create impactful training and sales enablement materials.

  • Evaluate and implement technologies that enhance efficiency and sales performance.

Requirements

  • Minimum of 5 years of experience in sales, sales leadership, sales enablement, training, or performance coaching.

  • Proven experience developing and delivering sales training programs.

  • Strong understanding of media sales, digital advertising, and consultative selling.

  • Advanced proficiency with Microsoft 365, including PowerPoint, Excel, Teams, and Copilot.

  • Strong CRM expertise, including reporting, pipeline management, sales process adoption, and performance tracking.

  • Experience using AI tools to improve productivity, learning, content development, and sales effectiveness.

  • Excellent presentation, facilitation, communication, and organizational skills.

  • Ability to influence and collaborate across multiple levels of the organization.

Preferred Qualifications

  • Media industry sales experience.

  • Experience creating executive-level presentations, go-to-market materials, and sales playbooks.

  • Sales methodology certifications.

  • Experience supporting multi-market organizations and leading change initiatives.

Please send resumes to Shosh Abromovich at sabromovich@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Sales Support Coordinator

Reports to: Manager, Broadcast Sales Support

Location: Remote in MI, TX, or FL

Description

Graham Media Group is searching for its next Sales Support Coordinator who will be responsible for assisting the sales team with the processing and fulfillment of sales orders, strategically process makegoods, troubleshoot scheduling problems and traffic issues, solve billing discrepancies, manage program changes, provide weekly reports and correspondence with clients.

The key function of this role is to assist management, account executives and the sales team in reaching annual budgets for TV, Digital and New Business. Qualified candidates must be able to multi-task and get their task assignments done accurately and efficiently.

Responsibilities

  • Work closely with Account Executives to coordinate advertising campaigns

  • Input and manage broadcast orders into Wide Orbit – for local, national, paid programming, pay-for-delivery, and political campaigns

  • Work makegoods with buyers/agencies and input into order management systems

  • Monitor network and station schedules for program changes

  • Resolve billing discrepancies and assisting with collections

  • Regularly monitor campaign performance to ensure clients’ goals are being met

  • Pull TV post reports to ensure campaign delivery is on track

  • Provide in-depth reporting tailored to each client’s goals and objectives

  • Troubleshoot scheduling problems, preemptions and traffic issues

  • Communicate with advertisers for video and traffic instructions, scheduling changes and campaign performance as needed. Encourage upsell opportunities where appropriate

  • Serve as backup coverage for other national and/or local sales support as needed

  • Provide reports for clients and management

  • Establish and maintain high retention rates and a high level of customer satisfaction by exceeding customer expectations and proactively anticipating their shifting needs

  • Responsible for Political order entry as well as maintaining our FCC files related to Political

  • Other duties as assigned

Requirements

  • Minimum of 1 year of related work experience in media sales preferred or equivalent combination of education and experience

  • Bachelor’s degree in marketing or related field preferred

  • Strong verbal and written communication skills

  • Strong organizational, multi-tasking and time management skills a must!

  • A team player who can work with others toward common goals

  • Adaptable and flexible with ability to shift focus on new priorities

  • Ability to manage multiple projects and priorities simultaneously

  • Ability to adhere to strict deadlines and complete work in a timely and accurate manner

  • Understand Nielsen & ComScore ratings and impressions

  • Experience in a television station’s sales/traffic department preferred

  • Previous experience with Wide Orbit applications highly preferred

  • Proficient in Microsoft Office Suite, especially Excel/spreadsheets and PowerPoint or presentation tools. Comfortable learning new software and processes as needed

Please send resumes to Brittany Salyers at bsalyers@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.