Client Experience Account Manager

Reports to: Manager, Client Experience

Work Location: Remote Opportunity

Description

The Client Experience team supports the sales team with the goal of campaign performance, client satisfaction and revenue generation, retention and growth. The Client Experience Account Manager is the main point of contact for all post-sale clients. The CEAM quarterbacks all facets of the campaign, monitoring performance against the clients’ goals once closed. They analyze campaign reports, make recommendations for optimization or growth to clients in tandem with Account Executives. They are collaborative, strategic, and forward-thinking problem solvers focused on providing excellent client experience and driving results. For campaigns that qualify, after closing, the Digital Sales Strategist will hand off the campaign – Strategy, solutions, KPIs - and the CEAM will onboard the client.

Responsibilities

• Build rapport with clients and provide excellent customer service.

• Main point of contact post-sale, coordinate reporting calls and check-ins.

• Strategize with AE and DSS on optimization strategies, growth areas and revenue generating concepts to provide clients with greater results.

• Monitor campaign performance and collaborate with Ops on campaign optimizations.

• Setup Client reporting dashboards and help client understand their results according to their KPIs.

• Advise Digital Solutions Planner and Digital Sales Strategist on campaign performance to drive decision-making on future campaigns.

• Continually seek ongoing strategies to optimize campaigns to client performance KPIs.

• Provide ideas to streamline internal processes to maximize team efficiency.

• Mastery of Graham Media Product Suite (Primary Digital Focus, Linear Secondary).

• Collaborate with Ad Ops, Order Entry and Sales to communicate campaign changes.

• Quarterly in-person recap meetings for qualified client campaigns

Requirements/Experience

• 3+ Years managing digital/linear advertising/marketing campaigns

• 3+ Years of client service or account management

• Strong communication and customer service skills

• Experience managing client reporting dashboards

• Familiarity with Microsoft Office Suite – Outlook, Teams, Excel, PowerPoint, Word etc.

• Experience with Order/Project Management systems like TapClicks, Basecamp, Monday.com, etc.

• Completion of a bachelor’s degree and a multidisciplinary background, preferably in a related major such as marketing, strategy, psychology, sociology or related work experience

Resumes can be sent to: charden@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Sales Enablement & Performance Manager

Reports to: Sr. Director, Sales

Work location: On-site (Detroit, MI) preferred

Description

The Sales Enablement & Performance Excellence Manager is responsible for building and leading Graham Media Group’s sales enablement strategy, ensuring Account Executives, Sales Managers, and future leaders have the skills, knowledge, tools, and processes required to drive consistent revenue growth.

This role owns the development of frameworks, materials, and programs for onboarding, sales training, leadership development, go-to-market readiness, AI enablement, and sales process adoption across all six markets. The position partners closely with market sales leadership to provide the tools, resources, and capabilities needed to strengthen manager effectiveness, accelerate new hire productivity, improve performance, and drive consistent execution. Market sales leadership retains accountability for the performance, development, engagement, and overall results of their respective teams, with this role serving as a strategic partner and enabler to help leaders fulfill those responsibilities effectively.

The ideal candidate combines sales expertise, facilitation excellence, strong business acumen, advanced AI proficiency, and deep experience with Microsoft 365, CRM platforms, and sales enablement technologies.

Responsibilities

Sales Onboarding & Development

• Lead onboarding and ramp-up programs for Account Executives and Sales Managers.

• Develop structured learning, coaching, and certification programs that accelerate productivity.

• Create role-based development plans and ongoing training resources.

• Measure and continuously improve onboarding effectiveness.

Training & Sales Enablement

• Design and manage the company’s sales enablement curriculum and learning programs.

• Deliver training focused on prospecting, consultative selling, key account growth, client retention, pipeline management, forecasting, negotiation, presentation skills, and multimedia solutions selling.

• Develop sales playbooks, best practices, process documentation, and enablement resources.

• Ensure all training content remains current, relevant, and aligned with business priorities.

Go-to-Market Readiness & Launches

• Develop sales presentations, launch materials, messaging, and enablement resources for company initiatives.

• Lead rollout and training efforts for new products, solutions, sales strategies, and go-to-market programs across all six markets.

• Partner with Sales, Marketing, and Corporate Leadership to ensure consistent messaging and execution.

• Drive adoption and readiness for all major sales initiatives.

Leadership Development

• Define and implement standards for sales management excellence.

• Train managers on coaching, accountability, performance management, talent development, pipeline inspection, and execution.

• Partner with senior sales leadership to create consistency across markets and strengthen leadership effectiveness.

Sales Performance & Process Excellence

• Define and reinforce expectations for Account Executive performance and success.

• Drive adoption of CRM best practices, sales processes, activity management, and account growth strategies.

• Identify performance gaps and implement coaching and training solutions that improve results.

• Promote accountability, consistency, and operational excellence.

AI & Sales Technology

• Serve as the organization’s sales enablement champion for AI and productivity tools.

• Leverage Microsoft Copilot, AI platforms, CRM systems, and enablement technologies to improve training, coaching, prospecting, content creation, and seller productivity.

• Utilize Microsoft 365 applications, especially PowerPoint, Excel, Teams, and Copilot, to create impactful training and sales enablement materials.

• Evaluate and implement technologies that enhance efficiency and sales performance.

Requirements

• Minimum of 5 years of experience in sales, sales leadership, sales enablement, training, or performance coaching.

• Proven experience developing and delivering sales training programs.

• Strong understanding of media sales, digital advertising, and consultative selling.

• Advanced proficiency with Microsoft 365, including PowerPoint, Excel, Teams, and Copilot.

• Strong CRM expertise, including reporting, pipeline management, sales process adoption, and performance tracking.

• Experience using AI tools to improve productivity, learning, content development, and sales effectiveness.

• Excellent presentation, facilitation, communication, and organizational skills.

• Ability to influence and collaborate across multiple levels of the organization.

Preferred Qualifications

• Media industry sales experience.

• Experience creating executive-level presentations, go-to-market materials, and sales playbooks.

• Sales methodology certifications.

• Experience supporting multi-market organizations and leading change initiatives.

Please send resumes to Shosh Abromovich at sabromovich@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Client Strategy Lead

Reports to: Director of Strategic Sales

Work location: Onsite at WKMG (Orlando, FL) or WSLS (Roanoke, VA)

About the Role

The Client Strategy Lead is a client-growth and media-strategy leader who partners with Sales Leadership and Account Executives to design insight-led, cross-platform marketing solutions that drive measurable business outcomes and long-term retention. This role elevates GMG from “media vendor” to growth partner by leading with business objectives, audience intelligence, and accountable performance

Responsibilities

• Collaborate with Account Executives to identify, strategize, and close new integrated revenue opportunities with both existing and prospective clients.

• Design and implement cutting-edge, multi-platform strategies leveraging GMG’s digital product suite and vendor partnerships to deliver measurable results.

• Lead digital discovery sessions, develop compelling proposals, and deliver persuasive client presentations focused on client-centric solutions that ultimately secure high-value deals.

• Maintain a deep understanding of the competitive landscape, emerging advertising technologies, and market trends to position GMG as a leader in digital solutions.

• Provide advanced digital and modern media planning education and development to local sales teams, empowering them to confidently pitch and execute digital solutions.

• Collaborate with the Director of Strategic Sales to refine product offerings, set ambitious campaign goals, and ensure optimal performance outcomes.

• Responsible for tracking, analyzing, and forecasting digital sales performance, delivering actionable insights to drive continuous improvement and revenue acceleration.

Requirements

• Minimum of 3 years of experience in digital media sales or strategy, preferably within a broadcast or media company.

• Demonstrated ability to develop and execute innovative, results-driven digital strategies.

• Strong understanding of digital advertising platforms, targeting, analytics, and emerging technologies.

• Outstanding presentation and interpersonal skills, with a proven ability to influence and inspire both internal teams and external clients.

• Consistent achievement of or exceeding revenue goals in a fast-paced, competitive environment.

• Ability to work seamlessly across teams and departments, driving alignment and shared success.

• Competitive mindset with a focus on achieving and exceeding goals.

• Strong problem-solving skills and the ability to adapt to changing market dynamics.

• Experience in developing marketing solutions tailored to client needs, rather than selling pre-packaged offerings

• Deep understanding of consumer behavior and retail dynamics to craft impactful strategies.

Contact: Kim Jakubowski, Director of Strategic Sales

kjakubowski@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications, and reference checks.

Sales Support Coordinator

Reports to: Manager, Broadcast Sales Support

Location: Remote in MI, TX, or FL

Description

Graham Media Group is searching for its next Sales Support Coordinator who will be responsible for assisting the sales team with the processing and fulfillment of sales orders, strategically process makegoods, troubleshoot scheduling problems and traffic issues, solve billing discrepancies, manage program changes, provide weekly reports and correspondence with clients.

The key function of this role is to assist management, account executives and the sales team in reaching annual budgets for TV, Digital and New Business. Qualified candidates must be able to multi-task and get their task assignments done accurately and efficiently.

Responsibilities

• Work closely with Account Executives to coordinate advertising campaigns

• Input and manage broadcast orders into Wide Orbit – for local, national, paid programming, pay-for-delivery, and political campaigns

• Work makegoods with buyers/agencies and input into order management systems

• Monitor network and station schedules for program changes

• Resolve billing discrepancies and assisting with collections

• Regularly monitor campaign performance to ensure clients’ goals are being met

• Pull TV post reports to ensure campaign delivery is on track

• Provide in-depth reporting tailored to each client’s goals and objectives

• Troubleshoot scheduling problems, preemptions and traffic issues

• Communicate with advertisers for video and traffic instructions, scheduling changes and campaign performance as needed. Encourage upsell opportunities where appropriate

• Serve as backup coverage for other national and/or local sales support as needed

• Provide reports for clients and management

• Establish and maintain high retention rates and a high level of customer satisfaction by exceeding customer expectations and proactively anticipating their shifting needs

• Responsible for Political order entry as well as maintaining our FCC files related to Political

• Other duties as assigned

Requirements

• Minimum of 1 year of related work experience in media sales preferred or equivalent combination of education and experience

• Bachelor’s degree in marketing or related field preferred

• Strong verbal and written communication skills

• Strong organizational, multi-tasking and time management skills a must!

• A team player who can work with others toward common goals

• Adaptable and flexible with ability to shift focus on new priorities

• Ability to manage multiple projects and priorities simultaneously

• Ability to adhere to strict deadlines and complete work in a timely and accurate manner

• Understand Nielsen & ComScore ratings and impressions

• Experience in a television station’s sales/traffic department preferred

• Previous experience with Wide Orbit applications highly preferred

• Proficient in Microsoft Office Suite, especially Excel/spreadsheets and PowerPoint or presentation tools. Comfortable learning new software and processes as needed

Please send resumes to Brittany Salyers at bsalyers@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

Revenue Planning & Analysis Analyst II

Reports To: Director, Revenue Planning & Analysis

Location: Detroit, MI (Graham Media Group HQ)

About the Role

Graham Media Group is seeking a highly analytical, detail-oriented, and process-driven Revenue Planning & Analysis Analyst II to join our Revenue Operations team. Reporting directly to the Director of Revenue Planning & Analysis, this role serves as a critical bridge between Revenue Operations, Sales, Finance, Technology, and Market Leadership teams.

The ideal candidate combines strong analytical capabilities with expertise in data governance, quality assurance, process documentation, Salesforce and project management. This individual will champion data integrity across revenue systems, lead cross-functional initiatives, develop scalable operational processes, and leverage emerging AI technologies to drive efficiency and innovation across the organization.

Responsibilities:

• Conduct recurring audits of Salesforce, reporting platforms, and revenue datasets to ensure compliance with data standards

• Partner with stakeholders to improve data collection methods, system adoption, and overall data quality

• Monitor key data health metrics and build scorecards to measure accuracy and completeness

• Create and maintain user guides, training materials, process documentation, and standard operating procedures (SOPs) to support system adoption and operational consistency.

• Support onboarding and ongoing training efforts for revenue systems, reporting tools, and operational processes

• Partner with the Salesforce Administrator to support CRM enhancements, testing, user adoption, data hygiene, and reporting

• Assist in troubleshooting system issues and validating system changes and integrations

• Document processes, workflows, and system requirements to support ongoing optimization efforts

• Act as the Revenue Operations team’s project manager for key initiatives, coordinating efforts across Sales, Finance, Marketing, Technology, and Market Leadership.

• Gather business requirements, document processes, manage timelines, and communicate progress to stakeholders.

• Drive process improvement initiatives that increase efficiency, scalability, and operational effectiveness.

• Identify opportunities to leverage AI and automation to improve reporting, forecasting, documentation, and operational workflows

• Assist in the design, testing, and deployment of AI-powered solutions and agents that increase productivity and streamline business processes

Requirements:

• Experience creating and maintaining training materials, user guides, process documentation, and standard operating procedures

• Ability to communicate complex processes and technical concepts in a clear, user-friendly manner for both technical and non-technical audiences

• Experience facilitating training sessions and supporting user adoption of new tools, systems, and processes is a plus

• Highly organized with strong attention to detail — you catch errors before others do

• Collaborative, low-ego, and comfortable in a fast-moving, multi-market environment

• Media, broadcasting, or advertising industry experience a plus, but not required

Please send resumes to Becky Hollandsworth at rhollandsworth@grahammedia.com

Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.